Northern
& Central USA Power Blackouts
Even though our Network Operations and Tech Support Centers are both located
in the areas affected by the blackouts that darkened New York City and
much of the central and eastern United States & Canada, none of the
more than 200,000 web sites served by our network were down for even a
second. Our Operating Center’s redundant back-up power supplies
kept the Center running until our back-up generators were able to take
over the full power load of our servers and routing equipment. With this
power system, our network is able to run independent of the country’s
power grid for an unlimited period of time. All power functions switch
over instantly and automatically, so there is never any down time.
Blaster
& SoBig Viruses
Every network on the Internet has been deluged with emails sent from the
millions of computers infected with the two most recent viruses (and the
most wide-spread viruses ever). Many email systems simply shut down or
became so clogged that legitimate mail took hours to be delivered. Our
network was similarly hit with millions of emails, but due to the high-bandwidth
nature of our network, we were able to handle the huge increase in traffic
without a hitch. Our sophisticated SpamVault feature was also quickly
modified to block the virus emails and the many error emails that they
generated, saving our clients hours of wading through the hundreds of
dangerous virus-laden emails that were sent to their domains.
Denial
of Service Attack
You’ve read about them in the news—a well-orchestrated attack
takes down a major web site. It’s happened to Yahoo & Microsoft,
among many others. On Monday, August 25, 2003, our network underwent a
massive Denial of Service attack. The hackers arranging the attack sent
thousands of requests per second for non-existent pages from servers on
our network. While the Network slowed down and service was slow from some
quadrants of the Internet, the hackers were unsuccessful in bringing the
network down. Access to all websites on our network was maintained throughout
the ordeal, and our network routing was modified to deflect the attackers
and restore the network to normal operating status within hours.
Zero
Down-time in the last 12 months!
We guarantee 99.9% uptime. We’ve achieved 100% uptime! During the
period from September 2002-August 2003, our network was up and serving
web pages continuously. No down-time was reported or recorded across our
entire network during that 12 month period. Most of our competitors also
guarantee 99.9% uptime, but most of them cannot claim the reliability
record that we consistently achieve.
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