99.9% Uptime Guarantee
As Of 11/02/2003

(1.) Coverage This 99.9% Uptime Guarantee applies to any GayWebHosts.Com client in good financial standing with GayWebHosts.Com at the time of service outage.

(2.) Service Level Agreement & Specifications GayWebHosts.Com works diligently to insure that the content of your web site is available for http access by any party in the world 99.9% of the time. Network downtime (unavailability) is defined as 100% packet loss from GayWebHosts.Com to its backbone. Availability is measured using your domain’s IP address. GayWebHosts.Com cannot be responsible for unavailability issues resulting from DNS errors or other 3rd party issues. Downtime is measured from notification of network failure via GayWebHosts.Com's online trouble ticket system at support.gaywebhosts.com. If the ticketing system itself is unreachable, the ticket must be started by calling GayWebHosts.Com. GayWebHosts.Com's administrators will determine the end of the downtime by a trace route to the customer's machine from outside the GayWebHosts.Com network.

(3.) Credits
Shared Hosting - In the event that your web site is not available 99.9% of the time or more, GayWebHosts.Com will credit the following month's service fee as follows. For any shared hosting client, such credit shall be calculated as below and as measured 24 hours a day in a calendar month. Monthly Credit: 95% to 99.8% availability = 10% refund; 90% to 94.9% availability = 20% refund; 85% to 89.9% availability = 30% refund; 80% to 84.9% availability = 40% refund; 79.9% availability or below = 100% refund.

Managed Dedicated Servers - For managed dedicated server customers, the credit shall be equivalent to the difference between the guaranteed level of availability of the customer's services during the month and the calculated actual level of availability of the customer's services, multiplied by the actual charges incurred by the customer for service during that month period.

In order for you to receive a credit on your account, you must request such credit through our form at service.gaywebhosts.com within seven (7) days after you experienced the down time. Credits will be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.

(4.) Restrictions Credits shall not be provided to you in the event that you have any outage resulting from (1.) scheduled maintenance as posted from time to time at GayWebHosts.Com, (2.) your behavior or the performance or failure of your equipment, facilities or applications, or (3.) circumstances beyond GayWebHosts.Com's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, terrorism, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability, interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration or transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site, or (4.) a client breaking any item in GayWebHosts.Com's "Terms of Service Agreement" causing a machine to fail as a result.

(5.) Exclusions This guarantee does not apply to accounts suspended or cancelled for lack of payment or for violation of our “Terms of Service Agreement.”